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Tel: UK 0845 757 3888 | Ireland: 01 284 6796

ITIL® and IT service management training

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Today's business processes are underpinned by IT services and the supporting technology. These services must provide value to the business and therefore an organisation needs to develop and maintain a strong service management capability.

We specialise in providing the skills you need to work with recognised frameworks and standards in IT service management best practice. Our aim is to develop your people and teams to deliver world class service, maximising your investment in technology.

Our courses are accredited by the ISEB (Information Systems Examination Board) and the APMG (APM Group).

Our capability

Training courses

Browse all ITIL and IT Service management training courses

Popular courses

ITIL Foundation Certificate in IT Service Management - inc exam: 3 - days
Lifecycle stream
Capability stream
Other ISEB Service Management Courses
SDI - Service Desk Analyst (SDA): 3 - days
ISEB Foundation Certificate in Green IT: 3 - days

Learning Consultancy

Our Service Management learning consultancy has industry experts who can create a bespoke solution to meet your specific business and IT service management requirements.

Thought leadership

Industry Insights

We are always at the forefront of new technology innovation, so we want you to be too.

The following links will keep you up to date:

Meet our experts

As the UK’s largest provider of service management training we have a dedicated team of training experts and service management learning consultants.

Latest Blog

If you have read my blogs before then you will know that laziness is a great motivator to me; so when asking delegates to complete a lab in the Citrix XenDesktop course that requires them to stop and ...

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We are the UK's largest provider of ITIL and Service Management training

All our service management professionals have at least 10 year's hands-on service management and training experience, gained from the service management community across the world. As a result, our courses are focused on real-world deployment and benefits. The pass rate for our courses is second to none and the feedback from people who attend our courses is exceptional. more>>

Use the links below to find the course, skills path or solution you are looking for.
Call us on 0845 757 3888 or complete our contact us form to help you further.

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Service Management Learning Consultancy

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About Us

QA - training courses across the UK and Ireland from the leading provider of PRINCE2 and Microsoft training

QA provides PRINCE2 training, project management training, Microsoft training, Cisco training plus an extensive range of 1500 other courses covering all areas of IT, project management, service management, business applications and professional development. We provide PRINCE2 training and all courses in locations including London, Bristol, Reading, Milton Keynes, Birmingham, Leeds, Manchester, Newcastle, Glasgow, Edinburgh, Ireland plus online eLearning and virtual learning.

PRINCE2®, ITIL®, M_o_R®, P3O®, MSP® and MoV® are registered trade marks of the Cabinet Office. MoP™ is a trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. PMI®, PMP®. CAPM® and PMBOK® guide are registered certification marks and trademarks of the Project Management Institute Inc. BPUG® is a Registered Trade Mark and Registered Community Trade Mark of Best Practice User Group Ltd. IIBA®, the IIBA® logo, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. QA is an endorsed education provider of IIBA. IIBA® is a registered trademark owned by International Institute of Business Analysis. The Open Group Certification logo is a trademark and the word TOGAF® is a registered trademark of The Open Group in the United States and other countries. QA Limited is an Accredited TOGAF® 9 Training Course and complies with the accreditation requirements for The Open Group TOGAF® Certification for People program. Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. ILM is a trademark of the City and Guilds of London Institute and is used under licence. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. All third party trademark rights acknowledged.